Shipping policy

At Alleva, we believe your wellness journey shouldn't begin with unnecessary waiting. Every order is handled with care so your Alleva products reach you as quickly and safely as possible — sealed, protected, and ready for you.

1. Order Processing

All orders are typically processed within 1–2 business days after payment confirmation.

Orders placed Monday through Friday are generally processed the same day or the next business day.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

During high-volume periods, such as promotional events, product launches, or major holidays, processing may take up to 4 business days. We will do our best to keep you informed of any significant delays.

2. Shipping & Delivery Timeframes

United States

U.S. orders are shipped using reliable shipping carriers. Estimated delivery times after shipment are:

Standard Shipping: 3–5 business days

Expedited Shipping: 1–3 business days, where available

International Orders

International orders typically arrive within 5–10 business days after shipment, depending on the destination country, local carrier services, and customs processing.

Please note that delivery estimates are not guaranteed. Carrier delays, severe weather, customs processing, or other circumstances outside our control may affect delivery times.

3. Order Tracking & Shipping Notifications

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please keep the following in mind:

Tracking information may take 24–48 hours to become active after your order has shipped.

If your tracking information has not updated after 48 hours, please contact us and our support team will be happy to assist.

If you have not received your shipping confirmation email, please check your spam, junk, or promotions folder.

4. Shipping Delays

We do our best to ensure orders arrive within the estimated delivery timeframe. However, some delays may occur due to circumstances outside our control.

Alleva is not responsible for delays resulting from:

  • Carrier disruptions or service interruptions
  • Severe weather or natural events
  • Customs or import processing for international orders
  • Incorrect or incomplete shipping information provided during checkout
  • Other transportation or logistical delays outside our reasonable control

5. Shipping Address Accuracy

Please carefully review your shipping information before completing your purchase.

Alleva is not responsible for packages delivered to an incorrect address when the incorrect or incomplete address was provided by the customer during checkout.

If you notice an error in your shipping address after placing your order, please contact us immediately at support@tryalleva.com.

We will do our best to update the address before your order is processed or shipped. However, we cannot guarantee that changes can be made once processing has begun.

6. Lost or Damaged Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact our customer support team for assistance.

Please include your order number and, in the case of damaged items, clear photographs of the product and/or damaged packaging.

Our team will review the situation and work with you toward an appropriate resolution, which may include a replacement, store credit, or another suitable solution depending on the circumstances.

Questions About Your Order?

Our support team is here to help with any questions regarding your order, shipping, or delivery.

Email: support@tryalleva.com