Return Policy
At Alleva, we're committed to ensuring your satisfaction, which is why we offer a hassle-free 60-day return policy.
If you need to return your order for any reason, simply reach out to us, and we'll be happy to assist you.
When returning your order, please make sure the return is requested within 60 days of receiving your order and that the product is in good condition and in its original packaging.
Please note that customers are responsible for the cost of return shipping, as shipping costs are non-refundable. We strongly recommend using a trackable shipping method for your return, as we cannot process a refund without valid tracking information. A restocking fee may apply to certain returns.
We are not responsible for refunds resulting from incorrect or incomplete information provided when placing an order. Please make sure all order and shipping details are accurate before completing your purchase.
Damages and Issues
Please inspect your order as soon as it arrives.
If your product arrives damaged, please contact us within 24 hours of delivery and provide a clear photo of the damaged product(s) along with your order number. Our team will review the issue and assist you accordingly.
Exceptions / Non-Returnable Items
We do not provide refunds solely due to shipping or delivery times.
By placing an order with Alleva, you acknowledge and agree to the shipping times provided on our website.
Cancellations and Modifications
Orders are processed quickly, which means we are normally unable to make changes once an order has been processed.
If you would like to cancel or modify your order, please email us within 1 hour of placing your order, and we will do our best to assist you.
While we will make every reasonable effort to accommodate your request, we cannot guarantee that an order can be cancelled or modified once processing has begun.
Refunds
Once we receive and inspect your returned order, we will notify you regarding the approval status of your refund.
If your return is approved, the refund will automatically be issued to your original payment method within 14 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and display the refund in your account.
If more than 30 business days have passed since your refund was approved and you have not received it, please contact us at support@tryalleva.com.
Lost or Stolen Packages
Alleva is not responsible for packages that have been confirmed as delivered by the shipping carrier but are subsequently reported as lost or stolen.
However, we will be happy to assist by confirming relevant delivery information, including the delivery address, delivery date, tracking details, and carrier information, to help with your investigation.
For any additional questions regarding returns, refunds, or your order, please contact us at: